Terms of service
Welcome to MRCUSTOM ("we," "our," or "us"). By accessing our website or purchasing our products, you agree to these Terms of Service, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.
If you do not agree to these terms, please do not use our website or services.
2. Custom Products
Many of our products are made to order or personalized. Customers are responsible for:
- Selecting the correct size, color, and product.
- Providing accurate personalization details, including names, dates, and spelling.
- Reviewing all order information before completing checkout.
MRCUSTOM is not responsible for customer-submitted errors.
Production times vary depending on the product and season. Estimated production and shipping times are shown at checkout but are not guaranteed.
3. Pricing & Payments
All prices are listed in U.S. Dollars (USD). Payment is required before production begins. We reserve the right to refuse, cancel, or limit any order at our discretion.
4. Shipping
After an order has shipped, MRCUSTOM is not responsible for:
- Shipping carrier delays.
- Incorrect addresses provided by the customer.
- Lost or stolen packages marked as delivered by the carrier.
Shipping estimates are provided for convenience and are not guaranteed.
5. Returns & Refunds
Because many of our products are custom-made or personalized, we generally do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect due to our error. Please review our Return & Refund Policy for complete details.
6. Intellectual Property
All website content, including designs, logos, graphics, images, product listings, and text, is the property of MRCUSTOM and may not be copied, reproduced, or distributed without written permission.
Customers are responsible for ensuring they have permission to use any logos, artwork, or copyrighted material submitted for custom products.
7. Limitation of Liability
To the fullest extent permitted by law, MRCUSTOM is not liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
8. Changes to These Terms
We may update these Terms of Service at any time. Changes become effective immediately upon posting to this website.
9. Contact Us
If you have questions regarding these Terms of Service, please contact us through our Contact page or by emailing the customer support email listed on our website.